Customer Testimonials
Always quick and responds in a timely manner when updates are needed, always a pleasure working with Mo
Welch Aaron took great care of me and was transparent, patient and professional with us on every step of the way. My experience with this dealership was fantastic and i never got taken advantage of. Welch Aaron was very thorough and answered all of my questions and gave me very helpful insight and feedback. Please ask for Welch Aaron when visiting Hiley VW of Arlington. -Gage McConnell
Rocky and his manager Carlos make a great team and helped me get a Turbo Diesel Injected Beetle. This car will last. It is a nice leather interior and meets my needs. Most helpful was the honest conversation with Rocky (not pushy at all, quite informative actually!). He showed me how to pair my phone, roll the windows down in opening the door (and how to roll them up in case of rain; without starting the car!). Sarah and Marshall will be helping me with finance in house when I return from lunch. Carlos worked with me to ensure I ...
Jorge was extremely helpful with my purchase. He took all my wants and needs into consideration when choosing the right vehicle for myself.
Jorge was great, bought my car a few weeks ago, I love it already. He was helpful and full of knowledge, and took his time going over everything he also stayed in touch throughout my more difficult buying process .
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Mo has been my go-to service manager on my pre-owned Tiguan. I feel like he puts his customer's best interests first. He's highly knowledgeable, and I've appreciated his honest and thorough explanation for all maintenance and service recommendations.
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I have been searching on the internet for a cure for my ALS disease right from the day I discovered I had the infection. October last year when I almost gave up, I stumbled upon a post on the internet where I copied the email of a man named Dr.OYAKHIRE who provides herbal solutions to diseases. I contacted him and got to an agreement with him and he sent me herbal remedy through the united parcel service alongside instruction on how to use it. To my greatest surprise, I got healed after 21 days of using the remedy as assured ...
Great Finance and GM in this facility! Highly recommend if you’re looking for a new vehicle. Made everything a breeze and wasn’t pushy when trying to help us determine the best vehicle for our buck!
Absolutely the most fastest sweetest dealership ever. Mr Andy Andy is the best . He had me in and out in about an hr in half , i and Mr. Ricky was very helpful , I higggggghly recommend going to this dealership for your next vehicle. Me and my family will all Be Volkswagen soon. I absolutely love me 2023 Volkswagen Tiguan
I had an urgent situation with my daughters Jetta, and I got in touch with Richard and also spoke with Mo, I live in East Texas and my daughter lives in Dallas. It was a sticky situation. They got her car in and They got everything completed as it should be and they were able to explain the situation completely and they were extremely transparent! They were very kind and very upfront about everything going on, when it came time to get her car ( it got ready faster than we anticipated, ) I can’t express, my gratitude to Richard and ...
JP helped me get the car of my dreams. He was honest, professional, and easy to work with. super responsive over the phone/text. he's your guy if you need a new vehicle.
Working with someone like Mrs. ALEXANDER MELSSA is a good experience and has yielded positive results for me every week. I invested my first $500 into bitcoin and Mrs. MELISSA helped me manage my account and i made $6,900 in the first week. It has been an incredible experience from that day on! This wasn't my first time trading but honestly, I didn’t know what to expect when I first. Mrs. ALEXANDER MELISSA walked me through the entire process from start to finish, which was a HUGE plus! Mrs. MELISSA made the entire process so easy and hassle-free! I’m ...
Andy Kimball was so helpful with the purchase of my wife's new car. We had originally gone in for another vehicle and she didn't really like it and he helped us find the appropriate car. Price range was amazing! And the overall customer service was phenomenal. I would recommend this place in a heartbeat. My wife was not looking for something specific, but Andy helped us find something she absolutely loves and I actually like very much as well. Thank you Andy!
Jp Daigle great to work with a pleasure thanks.
Very accommodating service department.
JP took great care and was transparent with us on every step of the way. This dealership experience was great and we never get taken advantage of. They were very thorough and answered all of our questions. Please ask for JP when visiting Hiley VW of Arlington.
Mo and his team took on a difficult project that our family mechanic could not repair. They were great to work with!
I have always been assisted almost immediately and technicians have always been friendly!!!!! I would definitely encourage anyone to go there for repairs.
Omg I’m so happy I walked into Hiley yesterday looking for me a car my sales guy name was Jdaigle he got right on top of it I walked out with 2023 not expected and was only there 1 hour before he got me approved fastest process ever definitely highly recommended ask for JD he is a great guy!!!
This dealership went above and beyond to help me at the service department! I drove into Arlington on a Saturday afternoon from from out of town with car problems that would not let my car start after turned off. I was traveling with three children and my pet. I explained that I was planning on being in town for one day, but I could stay until Monday if repairs and parts took that long. They understood my predicament and worked hard to alleviate my problems as soon as possible even though they were very busy and it was late in ...
Wonderful dealership, the staff has always been great. Moe has always went over and beyond.
The dealership is clean the service coordinator was very professionally trained very attentive to our vehicle and took great care with our service
I can’t say enough good things about this team. Kelly, Mo, and Frank, went WAY beyond the call of duty to take the best care of us. They worked ‘round the clock to get our car repaired and get us back on the road while juggling an impossibly busy schedule. And they NEVER complained! They were professional, courteous, and knowledgeable and their work was exemplary. Thank you, gentlemen!
Mo Qaddura is awesome and has been forthright and honest. It’s a pleasure dealing with Mo. The dealership is lucky to have him in their employ.
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I have used Hiley VW for 4 years to service my Tiguan and have always had exceptional service. Huma was contact person and she always gave me all my options and made the process smooth each time I took the car in for servicing. When I was ready to trade it in Tsion (“C”) listened to what I wanted and helped me purchase my next car while respecting my budget limits but giving me all the features I wanted. I highly recommend Hiley VW in general for servicing your VW and Huma and Tsion in particular as points of contact.
Her great skills of trading and mining has helped to make good profit for so many in their trading account. I was amazed how happy many investors wrote good comments about her. I contacted the amazing account manager Mrs Emily Alison fx trader and invested with her with believe and trust just as the way she replied me. Made over $24,000 in just my first week of trading. Contact her email: [email protected] WhatsApp:+1(434) 373‑2110 i highly recomend Emily to anyone who is planning to join the crypto world and earn weekly
I had a great experience today picking out my new Volkswagen. Andy Kimball was amazing to work with. I would highly recommend HILEY! -Joy
Just purchased my brand new 2022 Atlas Cross Sport. Fist VW purchase, ever. “C” my sales associate was amazing, she helped answer all my questions and helped get me into the car of my choice. Leticia in finance made the signing processes simple and easy. In and out in just a few hours. Thank you to both ladies for all the help today. I highly recommend Hiley VW.
Wonderful purchase experience! My sales Associate, Andy Kimball was fantastic! I highly recommend Hiley Volkswagen. Everyone that I came in contact with was very professional, calm and friendly. I drove from Dallas and it was worth the short drive. Thank you!!!
I took my Passat for service. Huma P. From VW service provided outstanding customer service. From scheduling to getting me a shuttle ride home was timely. She kept me fully informed and answered all of my questions. She made this experience extraordinary positive. Ramon O
Huma made everything easy!!
Jorge is simply the best I have bought four cars with him and he has always made my family and I feel very special Jorge deserve 5 stars
I highly recommend this place, & specifically, salesperson Alanna Carter! She was absolutely amazing. Attentive, knowledgeable, patient, & she actually LISTENS to her customer! She put me in the perfect vehicle without me even having to give her much detail. At no point did I ever feel pressured or like I HAD to purchase a vehicle from them. Customer service was awesome & work ethic was over & beyond. Thank you guys so much!!!! I LOVE my Volkswagen Jetta! ☺️
I don't give 5 star reviews... But Mo definitely deserves all 5! I feel like a king... Thanks to Mo (and Shawn) for the awesome service!
It is always a pleasure working with Mo, Literally the only reason i even go to Hiley VW. Considerate of my time and always gets me set up with what i need.
Mo and Richard have become more than service consultants. By their care for me and my car (Sylvie), I have come to regard them as friends. Whether the problem is small or large, they make sure that I'm taken care of and kept informed and that the work is done promptly and properly. I look forward to seeing them when I bring Sylvie in for service.
I want to personally thank Adrian and Chris for assisting me and my husband on selecting the perfect car for our daughter. Adrian and Chris are the best car salesmen that we have ever worked with! We were also impressed with the rest of the staff as well. Adrian and Chris made buying a first car for our daughter a smooth transaction! I will gladly refer my friends to Hiley VW/Mazda of Arlington!! Thanks again to Adrian and Chris for making my daughter’s “Sweet 16” birthday a dream come true!! - Mike and Melanie
Alanna was awesome! Such a sweet and bubbly disposition which is so helpful when making such a big purchase that can be stressful. Thanks Hiley Volkswagen!
Super easy buying experience, Chris in sales, and the manager Ricky were awesome. In and out in less than an hour.
Mo has earned my trust time and again. The quality of his work, the price of work performed, and his customer service is unparalleled. I have used him for about three years at this time, and have never been disappointed, nor have I questioned the service. I would definitely recommend him to anyone.
I could not have asked for a better buying experience. Yorch was extremely great to work with.
Good place to be, nice person to meet.
Tairon and Sam were amazing love my new car!!
getting a key programmed today. Seems to have a good service department.
Hiley VW has the best customer service of any dealership I have ever bought a car from. My 2012 Golf and my daughter's 2015 Jetta both still run great because of their service department and Richard's and Mo's attention to detail. Every time we go in, Richard and Mo treat us like we are their most important customers. They have gone above and beyond for us time after time. When my son gets my 2012 Golf, I'll be buying my new car from Hiley VW.
Awesome customer service, trustworthy and super knowledgeable!! Mo was able to address all of my concerns and get my car fixed quickly! I would recommend them to everyone.
mo is always professional and a great service advisor. he takes great care of me and my car every time i bring it in for service
Mo Qaddura attended to my auto service without hesitation. Everyone is always professional and ready to get the needs of customers handled in a speedy and complete manner! Thank you again, Mo!
I'm always happy with the great consistent service every time I visit. Mo in particular is the best service representative I have ever encountered at any dealership.
wonderful experience, from beginning to end.
Mo was incredibly helpful and professional. Ever since my prior service consoltent transfered I was unsure to work with someone new but Mo is a shining example that strong and effective service is consistent throughout Volkswagen. This is why I drive 45 minutes to get here for service as they take great care of you here. Love coming here. As with Humma before, Mo kept me updated as the service went along, offered me transportation options and forecast for my time waiting during the service, as well as explained everything and recommended a valid and serious repair to consider that I ...
Mo is just the best!! He is knowledgeable, friendly, and has never steered me wrong. He has helped me with three cars so far. I think I’ll keep him!!
Mo was great to work with. He was able to work me in to get the 1st 10000 mile service done on our Tiguan. Everything was status quo and we will return.
Hiley Volkswagen has courteous, friendly staff and always there to help! Keep up the good work!! Their place of business is always clean and friendly! Everybody!!
Mo has been my service advisor for the last few years and he truly goes above and beyond for his customers. Every time I bring my Jetta in for service I have the confidence that it is being cared for by the absolute best. Overall a 5 star experience.
I enjoyed working with Mr Mo on my car servicing and appreciate his candid no-pressure style. He is professional and knows how to keep customers happy
Staff was very friendly and helpful they really worked hard getting me out in a timely manner.
Un buen servicio pero muy tardado
Once again, another fantastic experience provided by Hiley and its staff. Mo has always been great help and has delivered any requests that I made. Excellent job!
Mr. qaddura explained the service needs clearly and offered recommendations in a professional manner. He’s trustworthy and honest. I will be servicing my car there again.
Mo in the service department is an excellent service manager and an asset to the Volkswagen Corp at Hiley Dealership. I would not go anywhere else but Hiley Volkswagen for Service or to buy all my future cars. Thank You! Victor Hill
Mo is an excellent representative of the Hiley Volkswagen Dealership and an invaluable asset to the company name. I would not go to any other service company or dealership except Hiley. I would buy another car unless it was from Hiley Volkswagen!!
I'm extremely pleased with the service and support provided by Mo and his team. The turnaround time was quick. I even left my work bag in my loner, and Mo made sure to stay after to make sure that I got it back. Well done by the whole staff.
Hiley VW is an amazing dealership. The experience you receive is top notch. Everyone is friendly and the employees go out of their way to assist you.
Very satisfied with the services provided to me at first hands. Mr. Mo is the best at what he does. Highly recommended Hiley Volkswagen. Thanks so much for helping.
Service was excellent for such a small need. Just had a key made for my Passat. Mo even stayed late to get it done for me.
Hiley VW service department is efficient, kind, and professional. I appreciate that they provide information without trying to up-sale. Online service coupons are very helpful.
Had a 1:15 appointment for my rear signal lamp to be replaced. I pulled into service garage, they took care of me in 20 minutes! Best customer service by any dealership I have ever received. I highly recommend Hiley Arlington for car sales/service!!
I enjoyed our buying experience with Keith. I highly recommend him. He walked us through all the pros and cons of our situation, buy a car for mom or buy our son a used car. We decided after driving the Atlas that mom definitely needed one! Thank you Kieth for a fabulous experience! We appreciate your patience, contacting us when cars that we were interested in and in budget were available, and showing us all the bells and whistles of the Atlas. We love it! If you are looking give Keith a call!
go see Yorch for your vehicle needs.
Getting car serviced for the first time since purchasing.. let’s see how good my car comes out. Hopefully with a good detail.
Mo was super helpful and accommodating. He was very efficient and I have not had car troubles since I have gotten my car back. Thank you!
Mo Quaddura was quick to my car and listening to my issues. Shawn Perry was quick to go over the issues with my car making sure all was great and taken care of.
Always great service! This time all it took was a phone call to get to info I needed. I've visited many service departments over the years and this one is definitely at the top the list.
quick, honest, profesional, friendly, fast, acquired, its just perfect! where can you get all this and not feel happy, VW people love what they do.
Honest, professional service and always friendly. my car is running great after the 50k mile service. Thanks for being my trusted go-to service shop!
Mo always provide excellent service, making us to feel like we are the most important customer. He goes above and beyond to make sure we are satisfied.
Jorge Ruiz is the bees knees man, he's the cat's pajamas....ZAZ!
I never bug him with getting the cars done "quick" so I always experience great service and accurate informed followup conversations. In all the nearly hundred of cars he's gotten from us, we haven't had any problems. He's the best choice if your a business or retail customer.
Service is great! Atmosphere is idea
Mo, delivered exceptional customer service going above and beyond. Your dealership has my business always, that’s why I drive from Wylie to Arlington. Keep up the great job.
I have been bringing my car back to Hiley VW since I bought it 5 years ago. I absolutely love working with the VW Advisers in the Service department. They are always getting me the best prices and I know I can trust who I work with there.
Mo is our go to employee when we take our Passat for service. He is extremely knowledgeable and keeps us informed of progress of repairs. Our car is returned cleaner then it went in. He is courteous and dependable.
i'm very happy with Mo, Mo is very helpful and knowledgeable.He gets the job done. please keep up the excellent work. thank you for all the help Mo.
I had the best experience today buying my new car. It was fast and courteous. Everyone was amazing and worked very hard to get me the best deal possible. I will definitely keep coming back. I highly suggest getting your next VW here. They’re the best!!!!
It is always a pleasure to bring our cars to get service and have Mo Qaddura as our consultant. I highly recommend him to everyone that I know. Excellent people skills that makes you really feel like family.
I brought in my car for service and they performed the work very efficiently and professionally. Mo Q. is the absolute best and highly recommended!
That is the main reason we come to Hiley is to see Mr. Qaddura , He not only treats us like family but makes sure my vehicles are running and safe for my little guy. Thanks Mo , Have a Happy Fathers Day
I recently brought me Jetta Sportwagen in for issue with sunroof (dirty rails). I was expecting a lengthy repair but learned the rails simply needed to be cleaned and lubricated properly. Mo was spot on with communications and had my car washed and ready to go as promised. Once again another very positive experience with service by Mo and his team!
Moe was great in ensuring I had proper transportation after having dropped off my vehicle and ensured that the service was done in a timely and proper manner.
I showed up a little early for my appointment, and Mo was able to get my car in and out in a timely fashion. He treated me with respect and he did a great job explaining what additional things needed to be done to my car.
Mo has great customer service skills, and always takes good care of his customers, explained really good what was wrong with the vehicle, and gave us the solution to the problem. Super quick turn around on the vehicle!
I Love Mo! He always takes care of me like family. He always listens to your concerns and makes the experience a very pleasant one.
Mo was very professional and thoughtful. He is the best adviser I’ve come across. Very informative and knowledgeable. I will definitely use this service center again.
Mo is always gives excellent service. Explains what has been serviced to the car. And follows thru with request like putting on the License plate . Which another dealer didn't do,.