Customer Testimonials
I took my Passat for service. Huma P. From VW service provided outstanding customer service. From scheduling to getting me a shuttle ride home was timely. She kept me fully informed and answered all of my questions. She made this experience extraordinary positive. Ramon O
Huma made everything easy!!
Jorge is simply the best I have bought four cars with him and he has always made my family and I feel very special Jorge deserve 5 stars
I purchased a used BMW , I was impressed with my sales associate and with his knowledge of the car. The drivers mirror was missing and I was informed it had been ordered and will be replaced, when I brought it back for replacement , I was in and out in no time. The dealership was very nice and my experience was awesome.
I highly recommend this place, & specifically, salesperson Alanna Carter! She was absolutely amazing. Attentive, knowledgeable, patient, & she actually LISTENS to her customer! She put me in the perfect vehicle without me even having to give her much detail. At no point did I ever feel pressured or like I HAD to purchase a vehicle from them. Customer service was awesome & work ethic was over & beyond. Thank you guys so much!!!! I LOVE my Volkswagen Jetta! ☺️
I don't give 5 star reviews... But Mo definitely deserves all 5! I feel like a king... Thanks to Mo (and Shawn) for the awesome service!
Teresa is the best sales person at Hiley Arlington! She knows her product very well and can answer all of your questions, like she did mine! Ben worked so hard for me! The two of them deserve a raise and more paid time off! GO SEE TERESA!!
It is always a pleasure working with Mo, Literally the only reason i even go to Hiley VW. Considerate of my time and always gets me set up with what i need.
Mo and Richard have become more than service consultants. By their care for me and my car (Sylvie), I have come to regard them as friends. Whether the problem is small or large, they make sure that I'm taken care of and kept informed and that the work is done promptly and properly. I look forward to seeing them when I bring Sylvie in for service.
I want to personally thank Adrian and Chris for assisting me and my husband on selecting the perfect car for our daughter. Adrian and Chris are the best car salesmen that we have ever worked with! We were also impressed with the rest of the staff as well. Adrian and Chris made buying a first car for our daughter a smooth transaction! I will gladly refer my friends to Hiley VW/Mazda of Arlington!! Thanks again to Adrian and Chris for making my daughter’s “Sweet 16” birthday a dream come true!! - Mike and Melanie
Alanna was awesome! Such a sweet and bubbly disposition which is so helpful when making such a big purchase that can be stressful. Thanks Hiley Volkswagen!
We have purchased 4 cars from this wonderful dealership both new and used. Joy helped with the purchase of two new cars for my son and daughter. She is knowledgeable, passionate about the Mazda brand and cares that you purchase the car of your choice within your budget needs. No games, no pressure sales. I happily refer her to friends. You will will be treated professionally and with care by Joy.
Super easy buying experience, Chris in sales, and the manager Ricky were awesome. In and out in less than an hour.
Mo has earned my trust time and again. The quality of his work, the price of work performed, and his customer service is unparalleled. I have used him for about three years at this time, and have never been disappointed, nor have I questioned the service. I would definitely recommend him to anyone.
I could not have asked for a better buying experience. Yorch was extremely great to work with.
Good place to be, nice person to meet.
Tairon and Sam were amazing love my new car!!
getting a key programmed today. Seems to have a good service department.
Working with Greg at this dealership was such a pleasure! My dad and I came in and enjoyed the entire car buying experience. Greg worked hard to get us a great deal on a new Mazda 3. I highly recommend shopping at this great dealership, and ask for Greg!
Hiley VW has the best customer service of any dealership I have ever bought a car from. My 2012 Golf and my daughter's 2015 Jetta both still run great because of their service department and Richard's and Mo's attention to detail. Every time we go in, Richard and Mo treat us like we are their most important customers. They have gone above and beyond for us time after time. When my son gets my 2012 Golf, I'll be buying my new car from Hiley VW.
Awesome customer service, trustworthy and super knowledgeable!! Mo was able to address all of my concerns and get my car fixed quickly! I would recommend them to everyone.
mo is always professional and a great service advisor. he takes great care of me and my car every time i bring it in for service
I'm always happy with the great consistent service every time I visit. Mo in particular is the best service representative I have ever encountered at any dealership.
Mo was incredibly helpful and professional. Ever since my prior service consoltent transfered I was unsure to work with someone new but Mo is a shining example that strong and effective service is consistent throughout Volkswagen. This is why I drive 45 minutes to get here for service as they take great care of you here. Love coming here. As with Humma before, Mo kept me updated as the service went along, offered me transportation options and forecast for my time waiting during the service, as well as explained everything and recommended a valid and serious repair to consider that I ...
wonderful experience, from beginning to end.
Mo is just the best!! He is knowledgeable, friendly, and has never steered me wrong. He has helped me with three cars so far. I think I’ll keep him!!
Hiley Volkswagen has courteous, friendly staff and always there to help! Keep up the good work!! Their place of business is always clean and friendly! Everybody!!
Mo Qaddura attended to my auto service without hesitation. Everyone is always professional and ready to get the needs of customers handled in a speedy and complete manner! Thank you again, Mo!
Mo was great to work with. He was able to work me in to get the 1st 10000 mile service done on our Tiguan. Everything was status quo and we will return.
Mo has been my service advisor for the last few years and he truly goes above and beyond for his customers. Every time I bring my Jetta in for service I have the confidence that it is being cared for by the absolute best. Overall a 5 star experience.
I enjoyed working with Mr Mo on my car servicing and appreciate his candid no-pressure style. He is professional and knows how to keep customers happy
Staff was very friendly and helpful they really worked hard getting me out in a timely manner.
Un buen servicio pero muy tardado
Once again, another fantastic experience provided by Hiley and its staff. Mo has always been great help and has delivered any requests that I made. Excellent job!
Mr. qaddura explained the service needs clearly and offered recommendations in a professional manner. He’s trustworthy and honest. I will be servicing my car there again.
Mo in the service department is an excellent service manager and an asset to the Volkswagen Corp at Hiley Dealership. I would not go anywhere else but Hiley Volkswagen for Service or to buy all my future cars. Thank You! Victor Hill
Mo is an excellent representative of the Hiley Volkswagen Dealership and an invaluable asset to the company name. I would not go to any other service company or dealership except Hiley. I would buy another car unless it was from Hiley Volkswagen!!
I'm extremely pleased with the service and support provided by Mo and his team. The turnaround time was quick. I even left my work bag in my loner, and Mo made sure to stay after to make sure that I got it back. Well done by the whole staff.
Hiley VW is an amazing dealership. The experience you receive is top notch. Everyone is friendly and the employees go out of their way to assist you.
Very satisfied with the services provided to me at first hands. Mr. Mo is the best at what he does. Highly recommended Hiley Volkswagen. Thanks so much for helping.
Hiley VW service department is efficient, kind, and professional. I appreciate that they provide information without trying to up-sale. Online service coupons are very helpful.
Service was excellent for such a small need. Just had a key made for my Passat. Mo even stayed late to get it done for me.
Had a 1:15 appointment for my rear signal lamp to be replaced. I pulled into service garage, they took care of me in 20 minutes! Best customer service by any dealership I have ever received. I highly recommend Hiley Arlington for car sales/service!!
I enjoyed our buying experience with Keith. I highly recommend him. He walked us through all the pros and cons of our situation, buy a car for mom or buy our son a used car. We decided after driving the Atlas that mom definitely needed one! Thank you Kieth for a fabulous experience! We appreciate your patience, contacting us when cars that we were interested in and in budget were available, and showing us all the bells and whistles of the Atlas. We love it! If you are looking give Keith a call!
go see Yorch for your vehicle needs.
Getting car serviced for the first time since purchasing.. let’s see how good my car comes out. Hopefully with a good detail.
Mo was super helpful and accommodating. He was very efficient and I have not had car troubles since I have gotten my car back. Thank you!
Mo Quaddura was quick to my car and listening to my issues. Shawn Perry was quick to go over the issues with my car making sure all was great and taken care of.
Always great service! This time all it took was a phone call to get to info I needed. I've visited many service departments over the years and this one is definitely at the top the list.
quick, honest, profesional, friendly, fast, acquired, its just perfect! where can you get all this and not feel happy, VW people love what they do.
Honest, professional service and always friendly. my car is running great after the 50k mile service. Thanks for being my trusted go-to service shop!
On an impulse, I went into Hiley to buy a new Volkswagen convertible Beetle. I have wanted it for three years and Tsion Tzeke was the perfect salesperson. No pressure, no hassle or haggling. I went to the website, told her what I wanted, and it was delivered. This car buying experience was the easiest I have EVER experienced. I have no complaints, and got the cutest little Final Edition VW Beetle around. My sister-in-law wants a Beetle as well; I told her to go to Hiley! My daughter will be gifted with a VW upon graduation. HILEY VW. here ...
Mo always provide excellent service, making us to feel like we are the most important customer. He goes above and beyond to make sure we are satisfied.
Jorge Ruiz is the bees knees man, he's the cat's pajamas....ZAZ!
I never bug him with getting the cars done "quick" so I always experience great service and accurate informed followup conversations. In all the nearly hundred of cars he's gotten from us, we haven't had any problems. He's the best choice if your a business or retail customer.
Service is great! Atmosphere is idea
Mo, delivered exceptional customer service going above and beyond. Your dealership has my business always, that’s why I drive from Wylie to Arlington. Keep up the great job.
I have been bringing my car back to Hiley VW since I bought it 5 years ago. I absolutely love working with the VW Advisers in the Service department. They are always getting me the best prices and I know I can trust who I work with there.
Mo is our go to employee when we take our Passat for service. He is extremely knowledgeable and keeps us informed of progress of repairs. Our car is returned cleaner then it went in. He is courteous and dependable.
i'm very happy with Mo, Mo is very helpful and knowledgeable.He gets the job done. please keep up the excellent work. thank you for all the help Mo.
I had the best experience today buying my new car. It was fast and courteous. Everyone was amazing and worked very hard to get me the best deal possible. I will definitely keep coming back. I highly suggest getting your next VW here. They’re the best!!!!
It is always a pleasure to bring our cars to get service and have Mo Qaddura as our consultant. I highly recommend him to everyone that I know. Excellent people skills that makes you really feel like family.
I brought in my car for service and they performed the work very efficiently and professionally. Mo Q. is the absolute best and highly recommended!
That is the main reason we come to Hiley is to see Mr. Qaddura , He not only treats us like family but makes sure my vehicles are running and safe for my little guy. Thanks Mo , Have a Happy Fathers Day
I recently brought me Jetta Sportwagen in for issue with sunroof (dirty rails). I was expecting a lengthy repair but learned the rails simply needed to be cleaned and lubricated properly. Mo was spot on with communications and had my car washed and ready to go as promised. Once again another very positive experience with service by Mo and his team!
Moe was great in ensuring I had proper transportation after having dropped off my vehicle and ensured that the service was done in a timely and proper manner.
I showed up a little early for my appointment, and Mo was able to get my car in and out in a timely fashion. He treated me with respect and he did a great job explaining what additional things needed to be done to my car.
Mo has great customer service skills, and always takes good care of his customers, explained really good what was wrong with the vehicle, and gave us the solution to the problem. Super quick turn around on the vehicle!
I Love Mo! He always takes care of me like family. He always listens to your concerns and makes the experience a very pleasant one.
Mo was very professional and thoughtful. He is the best adviser I’ve come across. Very informative and knowledgeable. I will definitely use this service center again.
Mo is always gives excellent service. Explains what has been serviced to the car. And follows thru with request like putting on the License plate . Which another dealer didn't do,.
Mo and the service team at Hiley VW were professional, courteous and efficient in servicing my vehicle. I would not hesitate to recommend Mo and his team to any prospective VW customers or current owners.
Mo is very helpful and kind and that’s why I choose to go to him every time I go to Hiley Volkswagen. Thanks Hiley!
Hiley's staff and work comare to none. Always up front and accommodating! Don't spend time looking around. Hiley does it right the first time!
My car decided to not turn off and Mo had me drive in, for it turned off, put me in a loaner and had it fixed within 24 hours! Thank you Mo for all of your help!
Like always another great visit to the Hiley VW service department. Everything is always smooth and professional. Mo is always friendly and knowledgeable. He takes the time to be sure you are getting the best service available.
Thanks Mo for making my service appointment perfect. You worked with me on finding a solution to some of my issues and making the experience spot on. Appreciate you! Brandon
The greatest service team that I have ever dealt with. Mo our service advisor always goes above and beyond to make sure our car is always ready to travel. We stop in there whenever we are making a road trip to ensure all is well.
Mo provided excellent service. Communication while my car was in the shop was second to none. Mo provided his cell number and kept me up to speed while repairs were being made. I’ll continue to bring my car into the Hiley Service Shop. Very impressed.
There was some confusion on my part about the services I chose for this visit, but Mo quickly stepped in and cleared that up. He is very thorough and provides excellent customer service. I also appreciate him educating me on the various services offered and what my car does and doesn't need. Good experience as always.
When I got a recall notice from VW about an airbag issue, I reached out to the gentleman that originally sold my car to me. He then turned me over to Mo, and he got me scheduled immediately to come in and replace the recalled part. It took less than three hours, and they returned the car to me fully detailed, and didn't cost a dime! Not only does Mo care about his customers, he makes sure that his team exceeds expectations. Even though it's a heck of a drive, I'll always make it to have Hiley ...
Every time I visit there is great customer service. They approach me when I drive up and take care of everything with the greatest attitude. Thanks Mo
Taking a car for service is never in my “great way to spend the day (or money)” list. However, when you have to do the deed, it sure is nice to deal with good people. Mo and Huma make this dealership and service center a better place and make a necessary part of car life so much more pleasant.
Although I've had a couple service advisors assist me, and they are all great, Mo is my "fav". He has been my tech since we bought two cars in 2014. Always upfront and honest, makes me laugh, an overall good guy who looks out for his customers which is why my family keeps going back to this location. Thanks Mo Mo.
How do I even start, after triple A failed me in helping me change my tire and towing me Mo helped me out. I was new to Texas and expirenced a blow out. Had no idea where I was or how to even get to work or home without GPS. No made me feel like I was part of his family and made sure that I was taken care of. He’s the go to guy.
Mo has always been my go to at the dealership. He is engaged, honest and delivers on his commitments. What else could you ask for?
My service advisor is the best of the best ♥️
Mo has been helping us for many years. We appreciate his kindness and knowledge. We always leave feeling that we have received the best service that someone can give. I love my 2005 New Beetle and Mo helps keep her almost like new! He really is the best!
Mo was incredibly helpful in guiding me on what service we needed on our TDI Passat. The customer 1st service he provided made me feel like a really valued and respected customer. Never pushy, very insightful and would 100% recommend for any of your VW needs. Seriously, this guy's the best in the business.
I like Hiley and Mo in particular for always fixing what I need and not recommending a lot of other stuff. We'll be back for sure.
Excellent service quick Fast right on a budget nice waiting area free coffee free Wi-Fi play area for the kids mo qaddura very good Keep up
I love Hiley. I bought my Bug in 2013. I have had amazing service each and every time I come in. Mo is amazing and makes sure I get the best service in town.
Mr. Mo, took care of my V10 Touareg and handled it promptly and professionally. He stayed connected and kept me up to date with every step we took to fixing my car. I really appreciate his time and patience with all my many questions and concerns and crazy ideas. Hector in parts is also awesome. Y’all don’t do reviews for those guys so I wanted to give him a shoutout for fixing my parts mess that Metro gave me giving me the wrong part. Hector came in clutch.
I appreciate the service I received from Qaddura, he was patience and very informative. He explained every detail about my car, so I understood! Thanks
Thank you Mo for going above and beyond your call of duty! Every time I come in to have work done on my vehicle, you go 100 extra miles! In this day and age, this level of service is few and far between. Thank you for a job well done!
We've recently moved to Euless and Metro VW is very close to us but Mo Qaddura is the reason we keep going back to Hiley VW Service! He's a true professional and always provides service with a smile. He's a solid asset to Hiley VW!
Always a wonderful experience! Every visit, Mo Quadera delivers the most outstanding, knowledgeable, professional experience. One can easily see how much Mo genuinely cares about each customer as he ensures all service concerns are properly addressed and resolved prior to customer departure. I greatly appreciate his ongoing communication during the service process. There really isn’t enough word to express the level of greatness Mo has. Please express my thanks and gratitude to Mo!
They always are happy to help. There prices ate very convenient for any service. Very open when was time to decide when I was available for the service. Always happy to go over there knowing that I have dealerships more close to my area.
The advisors at Hiley are very knowledgeable about the cars which come in for Service. They are all friendly and willing to share their knowledge with their customers.
Mo was outstanding as usual. He recognises and greets my husband and I by name. He goes above and beyond to answer questions and provide quality service.
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