Customer Testimonials
It is always a pleasure working with Mo, Literally the only reason i even go to Hiley VW. Considerate of my time and always gets me set up with what i need.
Mo and Richard have become more than service consultants. By their care for me and my car (Sylvie), I have come to regard them as friends. Whether the problem is small or large, they make sure that I'm taken care of and kept informed and that the work is done promptly and properly. I look forward to seeing them when I bring Sylvie in for service.
Alanna was awesome! Such a sweet and bubbly disposition which is so helpful when making such a big purchase that can be stressful. Thanks Hiley Volkswagen!
Mo has earned my trust time and again. The quality of his work, the price of work performed, and his customer service is unparalleled. I have used him for about three years at this time, and have never been disappointed, nor have I questioned the service. I would definitely recommend him to anyone.
Hiley VW has the best customer service of any dealership I have ever bought a car from. My 2012 Golf and my daughter's 2015 Jetta both still run great because of their service department and Richard's and Mo's attention to detail. Every time we go in, Richard and Mo treat us like we are their most important customers. They have gone above and beyond for us time after time. When my son gets my 2012 Golf, I'll be buying my new car from Hiley VW.
Awesome customer service, trustworthy and super knowledgeable!! Mo was able to address all of my concerns and get my car fixed quickly! I would recommend them to everyone.
mo is always professional and a great service advisor. he takes great care of me and my car every time i bring it in for service
I'm always happy with the great consistent service every time I visit. Mo in particular is the best service representative I have ever encountered at any dealership.
Mo was incredibly helpful and professional. Ever since my prior service consoltent transfered I was unsure to work with someone new but Mo is a shining example that strong and effective service is consistent throughout Volkswagen. This is why I drive 45 minutes to get here for service as they take great care of you here. Love coming here. As with Humma before, Mo kept me updated as the service went along, offered me transportation options and forecast for my time waiting during the service, as well as explained everything and recommended a valid and serious repair to consider that I ...
Mo is just the best!! He is knowledgeable, friendly, and has never steered me wrong. He has helped me with three cars so far. I think I’ll keep him!!
Hiley Volkswagen has courteous, friendly staff and always there to help! Keep up the good work!! Their place of business is always clean and friendly! Everybody!!
Mo Qaddura attended to my auto service without hesitation. Everyone is always professional and ready to get the needs of customers handled in a speedy and complete manner! Thank you again, Mo!
Mo was great to work with. He was able to work me in to get the 1st 10000 mile service done on our Tiguan. Everything was status quo and we will return.
Mo has been my service advisor for the last few years and he truly goes above and beyond for his customers. Every time I bring my Jetta in for service I have the confidence that it is being cared for by the absolute best. Overall a 5 star experience.
I enjoyed working with Mr Mo on my car servicing and appreciate his candid no-pressure style. He is professional and knows how to keep customers happy
Once again, another fantastic experience provided by Hiley and its staff. Mo has always been great help and has delivered any requests that I made. Excellent job!
Mr. qaddura explained the service needs clearly and offered recommendations in a professional manner. He’s trustworthy and honest. I will be servicing my car there again.
Mo in the service department is an excellent service manager and an asset to the Volkswagen Corp at Hiley Dealership. I would not go anywhere else but Hiley Volkswagen for Service or to buy all my future cars. Thank You! Victor Hill
Mo is an excellent representative of the Hiley Volkswagen Dealership and an invaluable asset to the company name. I would not go to any other service company or dealership except Hiley. I would buy another car unless it was from Hiley Volkswagen!!
I'm extremely pleased with the service and support provided by Mo and his team. The turnaround time was quick. I even left my work bag in my loner, and Mo made sure to stay after to make sure that I got it back. Well done by the whole staff.
Hiley VW is an amazing dealership. The experience you receive is top notch. Everyone is friendly and the employees go out of their way to assist you.
Very satisfied with the services provided to me at first hands. Mr. Mo is the best at what he does. Highly recommended Hiley Volkswagen. Thanks so much for helping.
Hiley VW service department is efficient, kind, and professional. I appreciate that they provide information without trying to up-sale. Online service coupons are very helpful.
Service was excellent for such a small need. Just had a key made for my Passat. Mo even stayed late to get it done for me.
Mo was super helpful and accommodating. He was very efficient and I have not had car troubles since I have gotten my car back. Thank you!
Mo Quaddura was quick to my car and listening to my issues. Shawn Perry was quick to go over the issues with my car making sure all was great and taken care of.
Always great service! This time all it took was a phone call to get to info I needed. I've visited many service departments over the years and this one is definitely at the top the list.
quick, honest, profesional, friendly, fast, acquired, its just perfect! where can you get all this and not feel happy, VW people love what they do.
Honest, professional service and always friendly. my car is running great after the 50k mile service. Thanks for being my trusted go-to service shop!
Mo always provide excellent service, making us to feel like we are the most important customer. He goes above and beyond to make sure we are satisfied.
I never bug him with getting the cars done "quick" so I always experience great service and accurate informed followup conversations. In all the nearly hundred of cars he's gotten from us, we haven't had any problems. He's the best choice if your a business or retail customer.
Mo, delivered exceptional customer service going above and beyond. Your dealership has my business always, that’s why I drive from Wylie to Arlington. Keep up the great job.
Mo is our go to employee when we take our Passat for service. He is extremely knowledgeable and keeps us informed of progress of repairs. Our car is returned cleaner then it went in. He is courteous and dependable.
i'm very happy with Mo, Mo is very helpful and knowledgeable.He gets the job done. please keep up the excellent work. thank you for all the help Mo.
It is always a pleasure to bring our cars to get service and have Mo Qaddura as our consultant. I highly recommend him to everyone that I know. Excellent people skills that makes you really feel like family.
I brought in my car for service and they performed the work very efficiently and professionally. Mo Q. is the absolute best and highly recommended!
That is the main reason we come to Hiley is to see Mr. Qaddura , He not only treats us like family but makes sure my vehicles are running and safe for my little guy. Thanks Mo , Have a Happy Fathers Day
I recently brought me Jetta Sportwagen in for issue with sunroof (dirty rails). I was expecting a lengthy repair but learned the rails simply needed to be cleaned and lubricated properly. Mo was spot on with communications and had my car washed and ready to go as promised. Once again another very positive experience with service by Mo and his team!
Moe was great in ensuring I had proper transportation after having dropped off my vehicle and ensured that the service was done in a timely and proper manner.
I showed up a little early for my appointment, and Mo was able to get my car in and out in a timely fashion. He treated me with respect and he did a great job explaining what additional things needed to be done to my car.
Mo has great customer service skills, and always takes good care of his customers, explained really good what was wrong with the vehicle, and gave us the solution to the problem. Super quick turn around on the vehicle!
I Love Mo! He always takes care of me like family. He always listens to your concerns and makes the experience a very pleasant one.
Mo was very professional and thoughtful. He is the best adviser I’ve come across. Very informative and knowledgeable. I will definitely use this service center again.
Mo is always gives excellent service. Explains what has been serviced to the car. And follows thru with request like putting on the License plate . Which another dealer didn't do,.
Mo and the service team at Hiley VW were professional, courteous and efficient in servicing my vehicle. I would not hesitate to recommend Mo and his team to any prospective VW customers or current owners.
Mo is very helpful and kind and that’s why I choose to go to him every time I go to Hiley Volkswagen. Thanks Hiley!
Hiley's staff and work comare to none. Always up front and accommodating! Don't spend time looking around. Hiley does it right the first time!
My car decided to not turn off and Mo had me drive in, for it turned off, put me in a loaner and had it fixed within 24 hours! Thank you Mo for all of your help!
Like always another great visit to the Hiley VW service department. Everything is always smooth and professional. Mo is always friendly and knowledgeable. He takes the time to be sure you are getting the best service available.
Thanks Mo for making my service appointment perfect. You worked with me on finding a solution to some of my issues and making the experience spot on. Appreciate you! Brandon
The greatest service team that I have ever dealt with. Mo our service advisor always goes above and beyond to make sure our car is always ready to travel. We stop in there whenever we are making a road trip to ensure all is well.
Mo provided excellent service. Communication while my car was in the shop was second to none. Mo provided his cell number and kept me up to speed while repairs were being made. I’ll continue to bring my car into the Hiley Service Shop. Very impressed.
There was some confusion on my part about the services I chose for this visit, but Mo quickly stepped in and cleared that up. He is very thorough and provides excellent customer service. I also appreciate him educating me on the various services offered and what my car does and doesn't need. Good experience as always.
When I got a recall notice from VW about an airbag issue, I reached out to the gentleman that originally sold my car to me. He then turned me over to Mo, and he got me scheduled immediately to come in and replace the recalled part. It took less than three hours, and they returned the car to me fully detailed, and didn't cost a dime! Not only does Mo care about his customers, he makes sure that his team exceeds expectations. Even though it's a heck of a drive, I'll always make it to have Hiley ...
Every time I visit there is great customer service. They approach me when I drive up and take care of everything with the greatest attitude. Thanks Mo
Taking a car for service is never in my “great way to spend the day (or money)” list. However, when you have to do the deed, it sure is nice to deal with good people. Mo and Huma make this dealership and service center a better place and make a necessary part of car life so much more pleasant.
Although I've had a couple service advisors assist me, and they are all great, Mo is my "fav". He has been my tech since we bought two cars in 2014. Always upfront and honest, makes me laugh, an overall good guy who looks out for his customers which is why my family keeps going back to this location. Thanks Mo Mo.
How do I even start, after triple A failed me in helping me change my tire and towing me Mo helped me out. I was new to Texas and expirenced a blow out. Had no idea where I was or how to even get to work or home without GPS. No made me feel like I was part of his family and made sure that I was taken care of. He’s the go to guy.
Mo has always been my go to at the dealership. He is engaged, honest and delivers on his commitments. What else could you ask for?
Mo has been helping us for many years. We appreciate his kindness and knowledge. We always leave feeling that we have received the best service that someone can give. I love my 2005 New Beetle and Mo helps keep her almost like new! He really is the best!
Mo was incredibly helpful in guiding me on what service we needed on our TDI Passat. The customer 1st service he provided made me feel like a really valued and respected customer. Never pushy, very insightful and would 100% recommend for any of your VW needs. Seriously, this guy's the best in the business.
I like Hiley and Mo in particular for always fixing what I need and not recommending a lot of other stuff. We'll be back for sure.
Excellent service quick Fast right on a budget nice waiting area free coffee free Wi-Fi play area for the kids mo qaddura very good Keep up
I love Hiley. I bought my Bug in 2013. I have had amazing service each and every time I come in. Mo is amazing and makes sure I get the best service in town.
Mr. Mo, took care of my V10 Touareg and handled it promptly and professionally. He stayed connected and kept me up to date with every step we took to fixing my car. I really appreciate his time and patience with all my many questions and concerns and crazy ideas. Hector in parts is also awesome. Y’all don’t do reviews for those guys so I wanted to give him a shoutout for fixing my parts mess that Metro gave me giving me the wrong part. Hector came in clutch.
I appreciate the service I received from Qaddura, he was patience and very informative. He explained every detail about my car, so I understood! Thanks
Thank you Mo for going above and beyond your call of duty! Every time I come in to have work done on my vehicle, you go 100 extra miles! In this day and age, this level of service is few and far between. Thank you for a job well done!
We've recently moved to Euless and Metro VW is very close to us but Mo Qaddura is the reason we keep going back to Hiley VW Service! He's a true professional and always provides service with a smile. He's a solid asset to Hiley VW!
Always a wonderful experience! Every visit, Mo Quadera delivers the most outstanding, knowledgeable, professional experience. One can easily see how much Mo genuinely cares about each customer as he ensures all service concerns are properly addressed and resolved prior to customer departure. I greatly appreciate his ongoing communication during the service process. There really isn’t enough word to express the level of greatness Mo has. Please express my thanks and gratitude to Mo!
They always are happy to help. There prices ate very convenient for any service. Very open when was time to decide when I was available for the service. Always happy to go over there knowing that I have dealerships more close to my area.
The advisors at Hiley are very knowledgeable about the cars which come in for Service. They are all friendly and willing to share their knowledge with their customers.
Mo was outstanding as usual. He recognises and greets my husband and I by name. He goes above and beyond to answer questions and provide quality service.
Friendly, efficient and reliable service. Hiley has the best Volkswagen automotive service department in Texas. Mo is very professional and and an excellent service consultant.
Mo was very kind and helpful. The service was very good as well. He really explained the problem and how much it would cost beforehand.
I’ve worked with Mo in the past, and he always goes above and beyond to provide me with excellent service. My daughter’s 18 year old VW Beetle heat stopped working. Mo suggested a coolant flush and ran CLR or CL4 through the system to try to remove rust and other contamination. However, the effort didn’t produce the results that I wanted but I was well aware that a new heating coil and blower might be needed. Mo, confirmed my thoughts after the work was done. So I’m going to buy my daughter a new car; we’ll ...
Customer service from all staff and any work done always exceeds my expectations! Hiley VW of Arlington and Mo never disappoint. You will always feel safe and ready for the road when they take care of you. All are very trustworthy and don't try to pull one past you like most places. Don't go anywhere else.
Mo Qaddura of Hiley Volkswagen was an excellent customer service representative. He was very friendly, knowledge, and patient answering my questions . I would recommend Hiley Volkswagen.
Over all I would consider this service department all 10s and above! I go to Mo for all my service needs. Every time I bring my vehicle in I leave happy. I will not take my VW anywhere else. If you are looking for a long term place for your vehicles needs I 100% recommend going to see Mo you will not be disappointed.
Great customer service as usual. Thank you Moe and your staff for all that you do. I appreciate all the hard work you put in.
I bought my car new 5 years ago with Carlos as my sales guy - Fast forward over 5 years later, whenever Carlos sees me in the service department he ALWAYS remembers who I am and what I do for a living. We maybe speak once a year and his thoughtfulness and courtesy is unlike anything I've seen. I think of "car salesmen" as people who just want to make a sale as fast as possible without getting to know what you really need/want. I continued getting my car serviced at Hiley after my 2 years of having my ...
From sales to service my entire buying experience was amazing. I did have to bring the car into service to have the air filter checked out shortly after i pruchased however it was a pre-owned and the service department handled it free of charge! Mo was my service advisor and was quick and helpful. He took my car in without an appointment as I had purchased the vehicle from their dealership about 2 weeks before, he knew I had to pick up my daughter from school and was able to quickly check my car. Everyone at the Hiley service center is ...
Let’s face it, when you buy a car you want the most for your trade and a great price on the one you are purchasing. You want a clean gassed up car with that new car smell and you want to feel like the dealership wanted to sell it to you. These guys checked all our boxes. We thought we were going to have to go to several different dealerships to buy the exact car we wanted at the price we wanted and getting fair value for our trade. We stopped at one, thanks to Ernesto and Jorge!!!!
I called Jorge Ruiz ahead of my arrival. Jorge pulled the vehicle around and parked it directly in front of the door to his office. When I arrived we shook hands and immediately took out the vehicle for a test drive. Jorge is very professional but most important he made me feel comfortable. I made the purchase, I was in and out total time of about 1 hour. I believe this service department is the best in Texas and their reputation is well known. Thanks Hiley, this is the 2nd vehicle I have purchased and won't be the last.
Jorge is a great salesman. Never once did we feel prssured. Jorge knows how to make sure the customers needs are meet. We originally wanted a Passat but after talking with us asked us test drive a Tiguan and man he was right on. We loved the experience. Jorge has a awesome smile and love of life for sure. He sure made us comfortable during this entire sales process. Great Dealership......with a great Salesman....thank you Mo for getting us in touch with Jorge....
Jorge-Ruiz is an excellent car salesmen. He has helped me purchase two cars from his show room in couple of hours . He is professional with the customers and dedicated to the business. I recommend him highly to every future VW seeker.
George is a genuine positively spirited soul. He didn't "sell" me a car. He listened to my need, created the right solution and continues to stay in touch.
Excelent job and am happy with my new Volkswagen. They give a fair price for a great machine. Definitely I recommended Jorge Ruiz. The most important thing he knows Spanish. Thank you
Fast on top of things friendly if you want a vehicle come to Jorge he's the man to come to and he knows his stuff
I recently had some work completed on my vehicle and wanted to give a big shout out to Mo Qaddura!! He is a real delight to work with as he always has the best solution and takes care of me and my vehicles needs by being spot on!!! Thank you Mo! Hiley Volkswagen has a great asset having Mo as an advisor!!!
2 lights still on drl and tire pressure will go by today and ask about that the car goes into reverse no problem. Have an issue with driver door not unlocking but mo showed me with a key happy about that don’t the have Money to fix that right now
Mo is always accommodating and efficient to deal with. He makes sure your vehicle is serviced properly. We get very good service at Hiley Volkwagen in Arlington where we purchased out Jetta.
I got a oil change and tire rotation quicker and less money than visits to other oil change places. Hokey has always had very professional service writers and service techs. I would rather drive another 20 minutes out of the way in order to bring my car for routine PM’s.
This was our second time in for service and have had nothing but excellent service. Mo has been extremely informative and always willing to go above and beyond! I truly appreciate that being that the vehicle is my 17 yr old sons and this time around he was there to experience the whole maintenance process. My son walked out talking about Mo was a “beast.” Thanks Mo for giving my son an to remember and now he won’t mind taking his car in by himself.
My service appointment lasted a little longer than originally estimated but I need service so rarely that I forget that the wait is worth it!
Courteous, knowledgeable professionals backed up by trained Volkswagen technicians make for a positive customer experience. A nice touch: They even hand washed the car before I picked it up.
They put me in the car of my dreams..thanks fir understanding my needs Eleven McNally and the GM of preowned Dept Mat lero fir getting me all lined out! This is my 5th VW so I’m Kota to the great services they provide thank u✌️❤️
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